Payment Policy

Payment is due at the time service is provided; however, due to the nature of our business, we realize this is not always an option for our patients. It is the responsibility of the patient or patient’s guarantor to ensure payment is made for services provided by Hamilton Emergency Medical Services (HEMS).


An experienced EMS Billing/Coding Specialist, with patient’s signed permission, will file a claim to Medicare, Medicaid and other third-party insurers on their behalf. Our medics will attempt to get patient insurance information at the time of service; however, it is the patient’s responsibility to contact HEMS Patient Billing Service at 706-278-9211 to verify that we have the appropriate information, forms and signatures on file to submit a claim. Without the appropriate information, forms and signatures we will not be able to file your claim.

If you were injured in an automobile accident, in addition to your medical insurance information, you will need to provide your Motor Vehicle Insurance information to the Billing Specialist even if the accident was not your fault.

Most commercial insurance companies, employer group plans and government plans do cover medically necessary ambulance transportation.

Uninsured patients and patients whose insurance information has not been provided, should receive an invoice within 48 hours of their transport that includes an itemized list of charges for the service provided. Payment is due upon receipt.

Patients wishing to make payment by phone or to establish payment arrangements should contact a Billing Specialist at 706-278-9211 between the hours of 8:00 a.m. and 5:00 p.m. Eastern Time, Monday- Friday.

We accept Cash, Debit Card, Personal Check, Money Order Discover, VISA, MasterCard, and American Express.